Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers
What you’ll learn
- If you are an end user, how to fix the most common issues with your office PC that would normally require contacting IT support
- If you work on a helpdesk, how to fix the most common issues that end users usually contact you about
- A quick overview into GDPR and how it affects you as an end user
- How to setup network printer objects yourself
- How to correctly setup your monitors so they are the correct way around when moving your mouse
Course content
32 total mins
Requirements
- To be able to use a computer in an office environment as an end user (i.e. be able to use Office applications and browse the internet)
Description
Computer basics / desktop support training course which assumes that you have some previous knowledge of the fundamental basics on how to use a computer and covers the basic IT essentials of desktop support issues that can come up in a company computer network on a daily basis, assuming your PC is running Windows XP, 7 or 10, covering everything from installing missing printers to troubleshooting problems with email messages.
Some examples of included modules are as follows:
· Physical checks that can be completed during initial troubleshooting, such as making sure that cables are plugged in correctly.
· Some of the common fixes for slow PCs, including how to use the Task Manager utility, both through the GUI and through the Windows command line.
· How to identify the operating system of a computer you are investigating a problem with.
· How to determine the hostname and IP address of a computer system
· An overview of where to access settings for multiple monitors and how to change the screen order and screen resolution on a computer.
· How to setup a network printer that is located on your organisation’s local area network.
· Information on what to include within a helpdesk ticket so that an issue can be resolved as quickly as possible, also useful for passing tickets between internal IT departments.
Who this course is for:
- People who use computers on a daily basis but would like to be able to solve basic issues themselves without having to ring IT support
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